{
  "recorded_at": "2026-10-17T03:28:15.407106Z",
  "example_id": "support-routing",
  "request": {
    "state": "An online store customer reports: “For the last 15 minutes, no customer has been able to pay for an order by card. The page shows payment unavailable. Payment on delivery works. We checked on three different devices. No money is being charged to the cards.” Routing policy: website failures go to engineering; questions about charges and invoices go to finance; delivery times go to logistics. A payment-method outage affecting many customers requires urgent human review.",
    "questions": {
      "team": {
        "type": "choice",
        "instructions": "Which team should handle this request? Choose based on the main cause of the problem.",
        "criteria": {
          "engineering": "Engineering: website or integration failure",
          "finance": "Finance: invoices and refunds of charged payments",
          "logistics": "Logistics: shipping and delivery"
        }
      },
      "impact": {
        "type": "score",
        "instructions": "Assess how the described issue affects placing orders.",
        "criteria": [
          "Does not prevent placing orders",
          "Makes ordering harder for one customer",
          "Blocks one payment method for many customers",
          "Blocks every ordering method for all customers"
        ]
      },
      "human_review": {
        "type": "noul",
        "instructions": "Under the stated policy, this request requires urgent human review."
      }
    }
  },
  "response": {
    "answers": {
      "team": {
        "type": "choice",
        "choice": "engineering",
        "probabilities": {
          "engineering": 0.9999,
          "finance": 0.0001,
          "logistics": 0.0
        },
        "confidence": 0.9998
      },
      "impact": {
        "type": "score",
        "score": 1.9987,
        "probabilities": {
          "0": 0.0007,
          "1": 0.0,
          "2": 0.9992,
          "3": 0.0001
        },
        "confidence": 0.9986,
        "legend": {
          "0": "Does not prevent placing orders",
          "1": "Makes ordering harder for one customer",
          "2": "Blocks one payment method for many customers",
          "3": "Blocks every ordering method for all customers"
        }
      },
      "human_review": {
        "type": "noul",
        "noul": 0.9934
      }
    },
    "usage": {
      "input_tokens": 208,
      "output_tokens": 208,
      "cost_microusd": 0,
      "cost_usd": "0.000000",
      "price_per_million_input_usd": null
    },
    "latency_ms": 652.5,
    "model": "shvydko-latest",
    "request_id": "req_uGar8EBEH-ufcmkx9dEtosrx",
    "service_mode": "preview",
    "gateway_latency_ms": 784.29
  },
  "measurement": {
    "kind": "single_recorded_request",
    "public_origin": "https://shvydko.ai",
    "endpoint": "/v1/systemone",
    "transport": "public_https",
    "client_round_trip_ms": 1029.885,
    "latency_ms_scope": "model_processing_reported_by_service",
    "gateway_latency_ms_scope": "console_to_model_round_trip",
    "client_round_trip_ms_scope": "recording_client_to_public_api_round_trip",
    "synthetic_input": true,
    "quality_benchmark": false,
    "live_demo": false,
    "usage_reconciled": true,
    "input_language": "en",
    "workflow_case_id": "support-routing-original"
  }
}