Identify the intent in a company's inquiry and prepare an appropriate handoff to sales.
Open this requestAn incoming inquiry to a fictional B2B service: “Hello! We have 80 support agents and around 120,000 inquiries per month. We use Zendesk. We want to route inquiries to teams automatically. Before a pilot, we need to discuss integration, private-network access and our security team's requirements. We will agree on commercial terms after the technical meeting.” Rules: send inquiries involving integration or security requirements to technical sales; send straightforward requests without these requirements to a self-service pilot; send existing customers' issues to support. This example does not confirm that any requested feature is available in the product.
next_stepchoicetechnical_salesTechnical sales: clarify requirements and integration feasibilityself_service_trialA self-service pilot without a preliminary technical meetingcustomer_supportSupport for an existing customerdetail_levelscore0The task is not defined1Only general interest is expressed2A specific workflow or requirements are described3The workflow, scale and technical requirements are describedsecurity_review_requestednoulRecorded on October 17, 2026, using shvydko-latest in free preview, with English inputs. This is a response to a fictional learning example, not a guarantee of quality on your data. The full dataset includes answers that disagree with the authored expectations; inspect the checks in Workflow Lab. The current model may be updated.
| Question | Author's expectation | Actual response | Match |
|---|---|---|---|
next_step | "technical_sales" | technical_sales | Yes |
detail_level | {"min":2.5,"max":3} | 2.9997 | Yes |
security_review_requested | true | 0.9956 | Yes |
{
"next_step": {
"type": "choice",
"choice": "technical_sales",
"probabilities": {
"technical_sales": 0.9999,
"self_service_trial": 0.0001,
"customer_support": 0
},
"confidence": 0.9998
},
"detail_level": {
"type": "score",
"score": 2.9997,
"probabilities": {
"0": 0,
"1": 0,
"2": 0.0003,
"3": 0.9997
},
"confidence": 0.9997,
"legend": {
"0": "The task is not defined",
"1": "Only general interest is expressed",
"2": "A specific workflow or requirements are described",
"3": "The workflow, scale and technical requirements are described"
}
},
"security_review_requested": {
"type": "noul",
"noul": 0.9956
}
}Run this request in Playground or evaluate a set of examples in your account. Compare the new response with the recording above, the rules in the context, and your own edge cases.
{
"state": "An incoming inquiry to a fictional B2B service: “Hello! We have 80 support agents and around 120,000 inquiries per month. We use Zendesk. We want to route inquiries to teams automatically. Before a pilot, we need to discuss integration, private-network access and our security team's requirements. We will agree on commercial terms after the technical meeting.” Rules: send inquiries involving integration or security requirements to technical sales; send straightforward requests without these requirements to a self-service pilot; send existing customers' issues to support. This example does not confirm that any requested feature is available in the product.",
"questions": {
"next_step": {
"type": "choice",
"instructions": "Where should this inquiry go under the stated rules?",
"criteria": {
"technical_sales": "Technical sales: clarify requirements and integration feasibility",
"self_service_trial": "A self-service pilot without a preliminary technical meeting",
"customer_support": "Support for an existing customer"
}
},
"detail_level": {
"type": "score",
"instructions": "How specifically is the task described?",
"criteria": [
"The task is not defined",
"Only general interest is expressed",
"A specific workflow or requirements are described",
"The workflow, scale and technical requirements are described"
]
},
"security_review_requested": {
"type": "noul",
"instructions": "The customer explicitly asks to discuss security requirements before starting the pilot."
}
}
}