shvydko
EXAMPLE LIBRARY

From an idea
to your first request.

Four business scenarios in English. Ready-to-use context, three question types and JSON you can adapt to your workflow.

Learning scenarios with fictional companies. Each detail page includes saved API responses and the run date; you can run a new request in the Playground.
01
Support

Where should this request go?

Identify the team, the issue's impact and whether urgent review is needed, all from one message.

choicescorenoul
Open in Playground
CONTEXT

An online store customer reports: “For the last 15 minutes, no customer has been able to pay for an order by card. The page shows payment unavailable. Payment on delivery works. We checked on three different devices. No money is being charged to the cards.” Routing policy: website failures go to engineering; questions about charges and invoices go to finance; delivery times go to logistics. A payment-method outage affecting many customers requires urgent human review.

choiceteam

Which team should handle this request? Choose based on the main cause of the problem.

scoreimpact

Assess how the described issue affects placing orders.

noulhuman_review

Under the stated policy, this request requires urgent human review.

request.json
{
  "state": "An online store customer reports: “For the last 15 minutes, no customer has been able to pay for an order by card. The page shows payment unavailable. Payment on delivery works. We checked on three different devices. No money is being charged to the cards.” Routing policy: website failures go to engineering; questions about charges and invoices go to finance; delivery times go to logistics. A payment-method outage affecting many customers requires urgent human review.",
  "questions": {
    "team": {
      "type": "choice",
      "instructions": "Which team should handle this request? Choose based on the main cause of the problem.",
      "criteria": {
        "engineering": "Engineering: website or integration failure",
        "finance": "Finance: invoices and refunds of charged payments",
        "logistics": "Logistics: shipping and delivery"
      }
    },
    "impact": {
      "type": "score",
      "instructions": "Assess how the described issue affects placing orders.",
      "criteria": [
        "Does not prevent placing orders",
        "Makes ordering harder for one customer",
        "Blocks one payment method for many customers",
        "Blocks every ordering method for all customers"
      ]
    },
    "human_review": {
      "type": "noul",
      "instructions": "Under the stated policy, this request requires urgent human review."
    }
  }
}
02
Operations

Does this return meet the policy?

Check the facts against the store's internal policy and distinguish a standard request from an exception.

choicescorenoul
Open in Playground
CONTEXT

Internal policy of the fictional store Line: a standard return is allowed if no more than 14 days have passed since receipt, the item has not been used and all tags are intact. If the item has been used, refer the request to a manager for individual review. If information is missing, ask for clarification first. Order: backpack. Days since receipt: 6 (already calculated by the system). The customer writes: “I took the backpack on a hike over the weekend. There is a stain on the bottom, but I kept the tags. I would like to return it.” This is a fictional internal policy for a learning scenario, not a statement of law.

choiceroute

What is the next step under the stated internal policy?

scorecompleteness

How many of the three required facts are known: time since receipt, use and presence of tags?

noulmeets_standard_policy

The described request meets all conditions for a standard return under the stated internal policy.

03
Sales

What is the next step for this lead?

Identify the intent in a company's inquiry and prepare an appropriate handoff to sales.

choicescorenoul
Open in Playground
CONTEXT

An incoming inquiry to a fictional B2B service: “Hello! We have 80 support agents and around 120,000 inquiries per month. We use Zendesk. We want to route inquiries to teams automatically. Before a pilot, we need to discuss integration, private-network access and our security team's requirements. We will agree on commercial terms after the technical meeting.” Rules: send inquiries involving integration or security requirements to technical sales; send straightforward requests without these requirements to a self-service pilot; send existing customers' issues to support. This example does not confirm that any requested feature is available in the product.

choicenext_step

Where should this inquiry go under the stated rules?

scoredetail_level

How specifically is the task described?

noulsecurity_review_requested

The customer explicitly asks to discuss security requirements before starting the pilot.

04
AI quality

Does the source support the answer?

Review an assistant's draft response before showing it to a customer.

choicescorenoul
Open in Playground
CONTEXT

The only source: “The Team plan of the fictional service Contour includes 3 workspaces and up to 50 members. An administrator can manually export a report as CSV. Automatic reports and PDF export are not available in the Team plan.” Customer question: “Can Team provide automatic PDF reports and unlimited workspaces?” Assistant's draft: “Yes, Team supports automatic PDF reports and an unlimited number of workspaces.” Assess only whether the draft is supported by the provided source.

choiceverdict

How does the draft relate to the source?

scoregrounding

How many of the draft's two main claims (automatic PDF reports; unlimited workspaces) are supported by the source?

noulcontains_contradiction

The draft contains a claim that directly contradicts the provided source.

THE NEXT STEP IS YOURS

Give your code
a new question.

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