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Does this return meet the policy?

Check the facts against the store's internal policy and distinguish a standard request from an exception.

Open this request
01 / CONTEXT

Internal policy of the fictional store Line: a standard return is allowed if no more than 14 days have passed since receipt, the item has not been used and all tags are intact. If the item has been used, refer the request to a manager for individual review. If information is missing, ask for clarification first. Order: backpack. Days since receipt: 6 (already calculated by the system). The customer writes: “I took the backpack on a hike over the weekend. There is a stain on the bottom, but I kept the tags. I would like to return it.” This is a fictional internal policy for a learning scenario, not a statement of law.

02 / QUESTIONS
routechoice

What is the next step under the stated internal policy?

  • standard_returnStandard return procedure
  • manager_reviewIndividual review by a manager
  • ask_for_detailsAsk for missing information
completenessscore

How many of the three required facts are known: time since receipt, use and presence of tags?

  • 0None
  • 1One fact
  • 2Two facts
  • 3All three facts
meets_standard_policynoul

The described request meets all conditions for a standard return under the stated internal policy.

03 / REAL API RECORDING

What the model returned.

Recorded on October 17, 2026, using shvydko-latest in free preview, with English inputs. This is a response to a fictional learning example, not a guarantee of quality on your data. The full dataset includes answers that disagree with the authored expectations; inspect the checks in Workflow Lab. The current model may be updated.

QuestionAuthor's expectationActual responseMatch
route"manager_review"manager_reviewYes
completeness{"min":2.5,"max":3}2.9990Yes
meets_standard_policyfalse0.0002Yes
recorded-answers.json
{
  "route": {
    "type": "choice",
    "choice": "manager_review",
    "probabilities": {
      "standard_return": 0.0001,
      "manager_review": 0.9998,
      "ask_for_details": 0.0001
    },
    "confidence": 0.9997
  },
  "completeness": {
    "type": "score",
    "score": 2.999,
    "probabilities": {
      "0": 0.0001,
      "1": 0.0001,
      "2": 0.0004,
      "3": 0.9994
    },
    "confidence": 0.999,
    "legend": {
      "0": "None",
      "1": "One fact",
      "2": "Two facts",
      "3": "All three facts"
    }
  },
  "meets_standard_policy": {
    "type": "noul",
    "noul": 0.0002
  }
}
04 / YOUR FIRST RUN

Edit. Run. Check.

Run this request in Playground or evaluate a set of examples in your account. Compare the new response with the recording above, the rules in the context, and your own edge cases.

request.json
{
  "state": "Internal policy of the fictional store Line: a standard return is allowed if no more than 14 days have passed since receipt, the item has not been used and all tags are intact. If the item has been used, refer the request to a manager for individual review. If information is missing, ask for clarification first. Order: backpack. Days since receipt: 6 (already calculated by the system). The customer writes: “I took the backpack on a hike over the weekend. There is a stain on the bottom, but I kept the tags. I would like to return it.” This is a fictional internal policy for a learning scenario, not a statement of law.",
  "questions": {
    "route": {
      "type": "choice",
      "instructions": "What is the next step under the stated internal policy?",
      "criteria": {
        "standard_return": "Standard return procedure",
        "manager_review": "Individual review by a manager",
        "ask_for_details": "Ask for missing information"
      }
    },
    "completeness": {
      "type": "score",
      "instructions": "How many of the three required facts are known: time since receipt, use and presence of tags?",
      "criteria": [
        "None",
        "One fact",
        "Two facts",
        "All three facts"
      ]
    },
    "meets_standard_policy": {
      "type": "noul",
      "instructions": "The described request meets all conditions for a standard return under the stated internal policy."
    }
  }
}